Staufen AG is TOP Consultant 2010
International lean consultancy characterised by customer satisfaction
Staufen AG, the internationally active lean consultancy from Köngen, near Stuttgart, has been awarded the distinction of TOP Consultant 2010, making it the best management consultancy for the Mittelstand (the German small and medium-sized enterprises). The opinion of clients was decisive here. compamedia GmbH, the initiator of the seal of quality, used the responses of customers to issue marks for expertise, reliability, connectivity and customer satisfaction. The scores ranged from the poorest grade of C to the maximum A+. The seal of quality is issued above the average score of B. Of 57 applicants, just 26 achieved this. "We are delighted with this award," said Martin Haas, Director of Consulting at Staufen AG. "But we are even more delighted with the excellent marks awarded by our clients – two As and two times A+. This shows that we are on the right course with our client-proximate consulting philosophy." The seal of quality is mentored by ex finance minister Hans Eichel and can be borne by Staufen AG until July 2011. Then the company will be subjected to the assessment of its clients once again.
- Staufen directors Dr. Jens Zimmermann and Martin Haas were delighted with the Top Consultant distinction
The surveys of Staufen clients were conducted and evaluated under the supervision of Prof. Dr. Dietmar Fink, Professor for Management Consulting at Bonn-Rhein-Sieg University of Applied Sciences and Director of the Wissenschaftliche Gesellschaft für Management und Beratung (society for management and consulting) in Bonn. He is a respected but critical authority on the consulting scene and guarantees neutral evaluation. "Our TOP marks are therefore genuine," smiles Haas. In the category "Expertise" Staufen AG achieves a straight A+. In addition to rational skills, points are also awarded here for the emotional capabilities of the consultants, their skills and knowledge. The lean consultants from Köngen also achieved top marks for the category "Reliability". Here the clients award marks for dependability, judgement, sincerity and credibility of the consultants. The "Connectivity" field provides an indication of how the consultants deal specifically with companies of the Mittelstand. Here Staufen AG "only" received an A grade, also narrowly failing to make an A+ in the category of Customer Satisfaction. "It is clear that there is still room for improvement here," deduced Haas. "But fundamentally, we are on the right course."
Best consulting for the Mittelstand
For the first time, "Top Consultant" has identified outstanding management consultants for the Mittelstand (the German small and medium-sized enterprises). The eponymous seal of quality offers an orientation aid for Mittelstand companies.
Particularly professional and customer-oriented, whilst focusing on the specific requirements of the Mittelstand - these are the characteristics of the 26 management consultancies that compamedia has identified and recognised in the national "Top Consultant" comparison.
There are a great many management consultants. Finding orientation in this vast market is not easy, particularly for Mittelstand companies. Because many management consultants speak a different language and are aligned to meet the requirements of large groups. The "Top Consultant" seal of quality can help here. Mittelstand companies can use this to find a consultancy specifically tailored to meet their requirements. The national comparison of consultants has now been conducted for the first time by Mittelstand-oriented compamedia GmbH. A high degree of customer orientation and consulting tailored to the requirements of the Mittelstand are the keys to success for the 26 consultancies that are now entitled to bear the seal of quality.
The companies are analysed by Dr. Dietmar Fink, Professor for Management Consulting at Bonn-Rhein-Sieg University of Applied Sciences and Director of the Society for Management Research. His focus here was upon the professionalism of the consulting services and customer satisfaction. The seal of quality is awarded in three categories: Management Consulting, Human Resources Consulting and IT Consulting.
When choosing a consulting company, most Mittelstand firms rely on recommendations. And this is the intended role of the "Top Consultant" seal of quality. Patrick Lubbers, Marketing and IT Officer at lubbers GmbH, is therefore delighted with the distinction: "We are proud that our strategies have been so well received by the clients surveyed and the academic administrators. The seal of quality offers clients a decision-making aid."
Further information on Top Consultant at www.top-consultant.de.
Mentor: Hans Eichel, Bundesfinanzminister a. D.
Academic administration: Dr. Dietmar Fink, Professor for Management Consulting at Bonn-Rhein-Sieg University of Applied Sciences and Director of the Wissenschaftliche Gesellschaft für Management und Beratung (society for management and consulting) in Bonn.
Organisator: compamedia GmbH
